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trainingemail [2019/11/21 13:07] (current)
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 +This training is a job aide supplement to the training video and other training provided by headquarters.
  
 +If you have had this training before or do not need this training, then please reply by e-mail. 
 +
 +Please reply by e-mail when we can do a remote training session, during the day or after 5 p.m. (MT) on Tuesdays, Wednesdays or Thursdays, (other times and days can be scheduled)
 +
 +    Technology Manager and general overview, plan for at least half an hour (30 mins)
 +
 +    Family History Center Support, plan for an additional half an hour (30 mins), if possible from a center you support 
 +
 +    Webcasting, plan for an additional hour (1) hour, if possible from the webcast meetinghouse with the Teradek VidiU you support 
 +
 +
 +It would be best if you used the following during the training:
 +
 +    Microsoft Windows 10 desktop/laptop/tablet,
 +
 +    Voice connection,
 +
 +    Internet access,
 +
 +    TeamViewer, (used on all of the desktops in Temple & Family History Centers).
 +
 +Please install this Remote Desktop Screen Sharing software, for free personal use from https://download.teamviewer.com/full (personal use, suggest you do not register your product for this training).
 +
 +Please review the following items before we have a remote session: 
 +
 +    Getting Started for Technology Specialists: click here  (use your LDS Account)
 +
 +        Technology Specialist Training Program: https://www.churchofjesuschrist.org/help/support/sts-training-program?lang=eng
 +
 +    Tech Forum - use your LDS Account and set up your profile
 +
 +    Technology Manager: https://tm.churchofjesuschrist.org  
 +
 +        Offline firewall status and response time to complete tasks
 +
 +        Cisco Meraki MR33 Access Points
 +
 +        Zone for T&FHC
 +
 +        Other tabs
 +
 +        Satellite system
 +
 +    Temple & Family History Center Job Aide: challenges, please Sign In and review information using Help on the FamilySearch.org website
 +    https://www.familysearch.org/en then select “Help”, upper right-hand side
 +    or click on the following link: https://familysearch.org/ask/productSupport#/Family-History-Center-personnel-access-to-knowledge-articles
 +    or click on the following link: https://familysearch.org/ask/productSupport#/Using-the-Help-Center-in-FamilySearch-and-Family-Tree-1381815109006
 +    Desktop Windows 10, using FHC Application Finder (T&FHC desktop images)
 +
 +        Desktop Windows 10, using FHC Application Finder (T&FHC desktop images)
 +
 +        Windows 7 Enterprise: supported until ____
 +
 +        Desktop Management: Sophos and IBM BigFix (10., powered off when the center is closed)
 +
 +        Laser Printer(s): Lexmark (10., static IP and always powered on)
 +
 +        Knowledge Articles Overview for T&FHCs (use Help feature), the following are samples that may return several articles per search:
 +
 +            Troubleshooting internet: FamilySearch.org > Sign In > Help (above your name) > Help Center > (enter subject) Troubleshooting internet > Search > Articles
 +
 +                Lexmark printer setup, Lexmark scan, Browser, Portal, Premium websites
 +
 +                Dell recovery partition and Windows 10 (F11)
 +
 +    LDS Meetinghouse Technology: http://mhtech.lds.org
 +
 +        Clerk’s MLS desktop Windows 10 (192.)
 +
 +        Desktop Management: Sophos and IBM BigFix (192.)
 +
 +        Clerk’s MLS Laser Printers: Xerox or HP (WiFi, upon approval of Stake President)
 +
 +        Meetinghouse Laser Printers: Xerox or HP 
 +
 +        Audio systems
 +
 +    Tech Forum: use your LDS Account and set up your profile
 +
 +        Click here to read about Meetinghouse Technology and related links
 +
 +    LDS Personal video conferencing: http://pvc.lds.org  
 +
 +        First-time use "Request an Account" lower right-hand side
 +
 +    LDS Church Directory of Organizations and Leaders (CDOL) http://cdol.lds.org  
 +
 +    Meetinghouse Webcast: https://portal.ldswebcast.org/  
 +
 +        Quick Start Guide 
 +
 +        Complete Guide
 +
 +        Meetinghouse Technology / WEBCAST
 +
 +        Teradek VidiU (plain or pro) setup and iOS mobile app
 +
 +            Teradek VidiU MAC: Microchip Technology Inc 54:10:ec:31:04:a4
 +
 +        PTZ camera apps 
 +
 +            PTZOptics Video SDI Camera MAC: ValueHD  D4-E0-8E-….
 +
 +        Audio backup
 +
 +        WiFi - turn off before webcast and on after webcast in all units involved
 +
 +        Power off Teradek VidiU and PTZ video camera when not in use
 +
 +    Meetinghouse Internet:
 +
 +        Support, Installation, wired and wireless
 +
 +        Internet Speed, some of the Preferred Internet Service Providers (ISP) that we have a corporate account with have increased their base plan speed at no additional cost, but you have to follow your Facilities Management Group (FMG) guidelines to request the ISP to do the increase:
 +
 +            Comcast, Time Warner, Spectrum, CenturyLink, Cox, AT&T, and Frontier (now manages Verizon Internet) 
 +
 +        Additional help resources are available at the following site: 
 +        o MH TECH Technology Manager Overview
 +        https://www.churchofjesuschrist.org/help/support/technology-manager?lang=eng
 +        o MH TECH Meetinghouse Technology  
 +        https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/?lang=eng
 +        o MH TECH Troubleshooting Meetinghouse Internet Connections
 +        https://www.churchofjesuschrist.org/help/support/troubleshooting-meetinghouse-internet-connections?lang=eng 
 +
 +    Facilities Management Group (FMG)
 +
 +        Facilities Issue Reporting (FIR app), mobile and browser versions
 +
 +        FM Issue Reporting: FIR View Issues Index 
 +
 +        Wireless microphones and bandwidth
 +
 +        Surplus equipment
 +
 +    Stake Building Specialist (was PFR) 
 +
 +        Annual Budget (submitted previous year)
 +
 +Notes: MLS and Emergency Process to Generate checks and Tithing
 +
 +    Units without an Internet connection or without access to an MLS desktop 
 +
 +    Follow your stake's Emergency Process to generate checks  and /or do tithing  when MLS connectivity is not available to headquarters,  (Internet, hot spot or dial-backup)  
 +
 +    Emergency check writing procedures: Click here to view the current process  https://www.churchofjesuschrist.org/help/support/handwritten-checks?lang=eng
 +
 +    Tithing: Do tithing per your stake's MLS process 
 +
 +    The MLS transmission of the tithing batch to headquarters will not be successful
 +
 +    The unit can then make their standard bank deposit. When MLS connectivity is available, then the tithing batch will be transmitted.
 +
 +
 +Notes: Locations
 +
 +    A location shared by various stakes is shown in each stake and will  cause a firewall to be reported in each stake
 +
 +    A stake is based on information in the Technology Manager application
 +
 +    Firewall locations are based on information in Technology Manager application (Click here: TM)
 +
 +
 +Notes: Firewall operations require the following:
 +
 +    The location has stable power
 +
 +    A working Internet service
 +
 +    A working Cisco Meraki firewall that is seen by the Cisco Meraki Cloud Services and Technology Manager (Click here: TM)
 +
 +
 +
 +
 +
 +
 +
 +Thanks,
 +Elder Porter (Pete) Arnett, Your Fellow Servant
 +The Church of Jesus Christ of Latter-day Saints  
 +NASE Facilities Management Group Church-Service Missionary (CSM)
 +ICS Area Technology Specialist (ATS)
 +Family History Technical Support Missionary (CSM)
 +Google Telephone: 561-571-5442  E-Mail: ldsorlats@gmail.com
 +as of 11Nov2019
trainingemail.txt · Last modified: 2019/11/21 13:07 by admin